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Privacy Policy

Last updated: [07/18/2025]

1. Who We Are

This policy applies to Plains.IO (our white‑labeled GoHighLevel platform) and Indak Media acting on behalf of our clients. Our website address is: https://plains.io.

2. Information We Collect

  • Contact Details: name, email, phone, company/industry info from lead‑gen forms.

  • Technical Data: IP address, browser & device info.

  • Form Responses: any custom fields you complete.

  • Comments: when visitors leave comments we collect the data shown in the comments form, plus IP address and browser user agent for spam detection.

  • Media Metadata: if you upload images, avoid embedded EXIF GPS data—visitors can download and extract any location info.

3. How We Use Your Information

  • Respond to inquiries and schedule follow‑ups.

  • Send occasional newsletters or promotions (unsubscribe anytime).

  • Analyze site usage trends to improve our services.

  • Moderate and display user comments.

4. Sharing & Disclosure

  • Service Providers: Plains.IO (GoHighLevel) processes lead data under our instructions. We also share with CRM, email, analytics, and spam‑filtering services under NDA.

  • Legal Authorities: if required by law (e.g. subpoenas).

5. Cookies & Tracking

  • Meta/Facebook Pixel: tracks form conversions and remarketing audiences.

  • Google Analytics 4 (GA4): measures site traffic and engagement.

  • GoHighLevel Cookies: session or persistent cookies for form functionality and appointment reminders.

  • WordPress Cookies:

    • Comment cookies (name, email, website) last 1 year if you opt‑in.

    • Login cookies last 2 days (extendable to 2 weeks with “Remember Me”).

    • Screen‑options cookies last 1 year.

    • Post‑edit cookie (no personal data) expires after 1 day.

  • Browser Cookies: session cookies for form persistence; you can disable via browser settings.

To opt‑out: Facebook Ad Preferences: https://www.facebook.com/adsettings
GA4 Opt‑out Add‑on: https://tools.google.com/dlpage/gaoptout

6. Embedded Content from Other Sites

Articles or media may include embeds (videos, images, etc.). Embedded content behaves as if you visited the source site—you may be tracked or have cookies set by that third party.

7. Who We Share Your Data With

  • Password Resets: if you request one, your IP address is included in the reset email.

  • Spam Detection: comments may be checked by automated spam filters.

8. Data Retention

  • Comments & Metadata: retained indefinitely to streamline moderation.

  • Lead Data: kept as long as needed to fulfil client follow‑up or until you request deletion.

9. Your Rights

You may request to:

  • Access, correct, or delete your personal data.

  • Receive an export of the data we hold (including form submissions and comments).

  • Opt‑out of marketing communications.

Requests: privacy@plains.io

10. Where Your Data Is Sent

Visitor comments may be checked against automated spam detection services. Other data flows only to the providers listed under “Sharing & Disclosure.”

11. Changes to This Policy

We’ll update this page with a new “Last updated” date whenever changes occur.

12. Contact Us

Plains.IO & Indak Media
privacy@plains.io
18 3rd St SE #100, Minot, ND 58701
701‑721‑0001